As a a courtesy to our customers, while our NYC stores are temporarily closed during the COVID-19 crisis we will allow website returns within 14 days of the purchase receipt date.
For Exchanges or returns, contact a Reinstein Ross associate within the 14-day window, either via email, at firstname.lastname@example.org, or phone, at 212.772.1901 or 212.226.4513. Customer service hours are Mon-Sun 10am-6pm.
Returns and exchanges will only be accepted when contacted within 14 days of your purchase receipt.
In addition to our two stores in Manhattan, we also offer private, or semi-private shopping experiences. Our Salon is open and you can simply make an appointment for a consultation at anytime. We also offer after-hours events for you or a small group. You can enjoy a relaxed, private atmosphere tailored to your needs with sales staff, custom goldsmith consultations, special gemstones, beverages, snacks and more. Please contact us for more information.
Each piece of Reinstein|Ross jewelry is handmade by our highly-skilled goldsmiths in our Manhattan workshops. We custom alloy 24k gold, in-house, to yield five beautiful shades of gold color - 22k Yellow, 22k Apricot, 20k Peach, 18k White and 18k Chartreuse. Select designs are made in platinum. Visit us to shop, observe the goldsmiths at work or for a jewelry consultation. No appointment is necessary.