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As a a courtesy to our customers, while our NYC stores are temporarily closed during the COVID-19 crisis we will allow website returns within 14 days of the purchase receipt date.

For Exchanges or returns, contact a Reinstein Ross associate within the 14-day window, either via email, at, or phone, at 212.772.1901 or 212.226.4513. Customer service hours are Mon-Sun 10am-6pm.

Returns and exchanges will only be accepted when contacted within 14 days of your purchase receipt.

Book an Appointment

Private Shopping

In addition to our two stores in Manhattan, we also offer private, or semi-private shopping experiences. Our Salon is open and you can simply make an appointment for a consultation at anytime. We also offer after-hours events for you or a small group. You can enjoy a relaxed, private atmosphere tailored to your needs with sales staff, custom goldsmith consultations, special gemstones, beverages, snacks and more. Please contact us for more information.

Our Workshop

Each piece of Reinstein|Ross jewelry is handmade by our highly-skilled goldsmiths in our Manhattan workshops. We custom alloy 24k gold, in-house, to yield five beautiful shades of gold color - 22k Yellow, 22k Apricot, 20k Peach, 18k White and 18k Chartreuse. Select designs are made in platinum. Visit us to shop, observe the goldsmiths at work or for a jewelry consultation. No appointment is necessary.

Our website is open for business, in-stock items are ready to ship! Details.