As a courtesy to our customers we will allow website exchanges within 30 days of the purchase receipt date and provide free return shipping. The product you wish to exchange must be received by Reinstein Ross within the 30-day window. Upon receipt, we will ship the new product or put a credit on file for you. We do not allow returns.
In addition to our downtown store in Manhattan, we also offer private, or semi-private shopping experiences. Our Salon is open and you can simply make an appointment for a consultation at anytime. We also offer after-hours events for you or a small group. You can enjoy a relaxed, private atmosphere tailored to your needs with sales staff, custom goldsmith consultations, special gemstones, beverages, snacks and more. Please contact us for more information.
Each piece of Reinstein|Ross jewelry is handmade by our highly-skilled goldsmiths in our Manhattan workshop. We custom alloy 24k gold, in-house, to yield five beautiful shades of gold color - 22k Yellow, 22k Apricot, 20k Peach, 18k White and 18k Chartreuse. Select designs are made in platinum. Visit us to shop, observe the goldsmiths at work or for a jewelry consultation. No appointment is necessary.