As a a courtesy to our customers, while our NYC stores are temporarily closed during the COVID-19 crisis we will allow website returns within 14 days of the purchase receipt date.
For Exchanges or returns, contact a Reinstein Ross associate within the 14-day window, either via email, at email@example.com, or phone, at 212.772.1901 or 212.226.4513. Customer service hours are Mon-Sun 10am-6pm.
Returns and exchanges will only be accepted when contacted within 14 days of your purchase receipt.
Each piece of Reinstein|Ross jewelry is hand-fabricated by our highly-skilled goldsmiths in our New York City workshops. We custom alloy 24k gold, in-house, to yield five beautiful shades of gold color - 22k Yellow, 22k Apricot, 20k Peach, 18k White and 18k Chartreuse. We also make select designs in platinum. These specially alloyed metals offer choices that complement the full spectrum of beautiful gem stone colors and all ranges of skin tones.
Our workshops are part of our store, and the work is fascinating. Come by to shop, see the goldsmiths at work, or for a jewelry consultation. No appointment is necessary.