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As a courtesy to our customers we will allow website exchanges within 30 days of the purchase receipt date and provide free return shipping. The product you wish to exchange must be received by Reinstein Ross within the 30-day window. Upon receipt, we will ship the new product or put a credit on file for you. We do not allow returns.



Monday - Saturday
11PM - 6PM
30 Gansevoort St, New York, NY 10014

We're excited to welcome you back to our store!

The safety and well-being of our customers and associates remain our highest concern so we're taking the necessary steps to ensure a safe and welcoming shopping experience, no matter how you want to shop with us…

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How we are keeping you safe:

  • All employees will have wellness checks every morning and are required to wear a face mask
  • All customers are required to wear face coverings while in the store
  • We will provide complimentary face coverings for our clients to use if you do not have one
  • Touchless hand sanitizer stations will be throughout the store
  • Promoting physical distancing of six feet apart, including floor markers as a reminder
  • Limiting the number of employees and customers in the store
  • Jewelry will be cleaned and sanitized after every client interaction
  • Cleaning and sanitization of the store at least 3x a day
  • Plexiglass partition will be at the sales checkout area and will be sanitized after every client interaction
  • Merv 13 Filters installed as well as UV Lights in the ventilation system
  • Accepting credit cards only
  • Now offering contactless curbside pickup

Thank you for your support. Stay Safe and be well.

-The Reinstein Ross Team