As a courtesy to our customers we will allow website exchanges within 14 days of the purchase receipt date and provide free return shipping. Sale items are excluded from the 14-day exchange policy and are final sale. They are not eligible for exchange, return, refund, or store credit. The product you wish to exchange must be received by Reinstein Ross within the 14-day window. Upon receipt, we will ship the new product or put a credit on file for you. We do not allow returns.