As a courtesy to our customers we will allow website exchanges within 30 days of the purchase receipt date and provide free return shipping. The product you wish to exchange must be received by Reinstein Ross within the 30-day window. Upon receipt, we will ship the new product or put a credit on file for you. We do not allow returns.
Each piece of Reinstein Ross jewelry is handcrafted by our highly-skilled goldsmiths in our workshop. We custom alloy our gold in-house to yield our beautiful shades of unique gold colors. Visit us to shop, observe the goldsmiths at work, or for a jewelry consultation.
30 Gansevoort Street
New York, NY 10014
Monday - Friday, 12pm - 5pm
by appointment only
The safety and well-being of our customers and associates remain our highest concern so we're taking the necessary steps to ensure a safe and welcoming shopping experience, no matter how you want to shop with us. Please see our COVID-19 Safety Precautions here.
Feel free to call us directly at 212-226-4513 during customer service hours Monday - Saturday 12pm - 5pm.
Make a virtual or in-person appointment. Click here.