As a courtesy to our customers we will allow website exchanges within 30 days of the purchase receipt date and provide free return shipping. The product you wish to exchange must be received by Reinstein Ross within the 30-day window. Upon receipt, we will ship the new product or put a credit on file for you. We do not allow returns.
Shop online or visit our NYC atelier located in the heart of downtown on Gansevoort Street to experience the world of R|R.
30 Gansevoort Street
New York, NY 10014
Monday - Saturday, 11am - 6pm
Sunday, 12pm - 5pm
The safety and well-being of our customers and associates remain our highest concern so we're taking the necessary steps to ensure a safe and welcoming shopping experience, no matter how you want to shop with us.
Feel free to call us directly at 212-226-4513 during customer service hours Monday - Saturday 11am - 6pm; Sunday 12pm - 5pm.