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As a courtesy to our customers we will allow website exchanges within 30 days of the purchase receipt date and provide free return shipping. The product you wish to exchange must be received by Reinstein Ross within the 30-day window. Upon receipt, we will ship the new product or put a credit on file for you. We do not allow returns.

Shipping

We offer complimentary standard UPS shipping service for all orders. If you need your order by a certain date, please pick the appropriate shipping method (overnight, 2-day, ground) and call our customer service line to inform our team. Please note all carriers are experiencing intermittent delivery delays, which are out of our control.

Special Orders - We are accepting special orders; however, lead times may be longer than normal.

If you have questions, please do not hesitate to contact our customer service team via email at info@reinsteinross.com, or phone, at 212-226-4513 during customer service hours of Monday - Saturday 12pm - 5pm.

Exchange Policy  

As a courtesy to our customers we will allow website exchanges within 30 days of the purchase receipt date and provide free return shipping. The product you wish to exchange must be received by Reinstein Ross within the 30-day window. Upon receipt, we will ship the new product or put a credit on file for you. We do not allow returns.

To exchange a purchase, contact a Reinstein Ross associate, either via email, at info@reinsteinross.com, or phone, at 212.226.4513 for exchange and shipping instructions. Customer service hours are Monday - Saturday 12pm - 5pm. 

Key

Made to Measure - Sizing of existing styles. No change in stone selection other than what we are already producing.
Special Order
- Existing style but changing to unique stones, colorways.

Custom Order - Full redesign of existing styles (i.e. taking a band from one ring, shank from another, etc.), heirloom redesign or a completely new design.

Our Downtown Store is Open! Details or Book an Appointment.