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14-Day Returns & Exchanges: Enjoy hassle-free returns and exchanges within 14 days of delivery on unworn, standard collection pieces. Read Policy
Shipping
We offer complimentary standard UPS shipping service for all orders. If you need your order by a certain date, please pick the appropriate shipping method (overnight, 2-day, ground) and call our customer service line to inform our team. Overnight and 2nd-day shipping orders are processed on the next business day, excluding weekends and holidays. Please note all carriers are experiencing intermittent delivery delays, which are out of our control.
Special Orders - We are accepting special orders; however, lead times may be longer than normal.
If you have questions, please do not hesitate to contact our customer service team via email at info@reinsteinross.com, or phone, at 212-229-2398 during customer service hours of Monday - Saturday 11am - 6pm.
Return Policy
Return window
You have 14 days to return or exchange an item, starting from the date it was delivered to you by mail or the date you picked it up in store. This applies whether you purchased on www.reinsteinross.com or at our Reinstein Ross store.
Returning by mail
Ship the item back to us within your 14-day window. You are responsible for return shipping, and for the item arriving back to us safely. We strongly recommend insuring your return shipment for the full value of the item; in the rare case of loss or damage in transit, we are unable to issue a refund or compensation for that item.
Returning in person
Bring the item to our Reinstein Ross store within your 14-day window.
Inspection
Once we receive your item, please allow 5–7 business days for our team to confirm it's in original, unworn condition. During peak gifting seasons, or for exchanges involving limited-availability pieces, this may take a bit longer.
Condition requirements
To be eligible, items must be unworn and unused, in their original packaging with the tag attached. We are unable to accept items that show signs of wear, use, or alteration.
The following are final sale and cannot be returned or exchanged: custom, engraved, embossed, personalized, special-order, made-to-order, or sale items.
If a return doesn't meet these requirements
We'll reach out to let you know, along with an invoice for insured return shipping. Once that's paid, we'll ship the item back to you.
Refunds
Approved refunds are issued to your original payment method.
Exchanges
If your exchange is approved, our team will follow up to coordinate details. If the new item is priced differently than your original purchase, we will either issue a partial refund or send an additional invoice for the difference.
