We are happy to offer an exchange or store credit within 14 days of your purchase for any unworn items. We cannot accept damaged, altered, worn, or "Final Sale" items for return or exchange. All custom and/or special orders are final sales and not eligible for return or exchange.
Reinstein Ross pieces are handcrafted especially for you, so shipping times are estimated. Should you need your items by a certain date, please contact the Reinstein Ross team and discuss shipping options. Jewelry shipping fees are calculated at checkout and a tracking number will be provided once your items have shipped.
All sales are final.
We are happy to offer an exchange for store credit for any unworn items within 14 days of receipt of the item purchased. We cannot accept damaged, altered, worn, or “Final Sale” items for return or exchange. All custom and special orders are final sales and not eligible for return or exchange.
For questions regarding what constitutes a custom or special order piece please email email@example.com
Made to Measure - Sizing of existing styles. No change in stone selection other than what we are already producing.
Special Order - Existing style but changing to unique stones, colorways.
Custom Order - Full redesign of existing styles (i.e. taking a band from one ring, shank from another, etc.), heirloom redesign or a complete new design.