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As a a courtesy to our customers, while our NYC stores are temporarily closed during the COVID-19 crisis we will allow website returns within 14 days of the purchase receipt date.

For Exchanges or returns, contact a Reinstein Ross associate within the 14-day window, either via email, at info@reinsteinross.com, or phone, at 212.772.1901 or 212.226.4513. Customer service hours are Mon-Sun 10am-6pm.

Returns and exchanges will only be accepted when contacted within 14 days of your purchase receipt.

Shipping

Reinstein Ross pieces are handcrafted especially for you, so shipping times are estimated. During the COVID-19 crisis, we are offering Free Shipping as a courtesy and will only be shipping items on Wednesdays and Fridays while the NYC stores are closed. All items will be sent via regular shipping. A tracking number will be provided once your items have shipped.

If you have any questions, please don't hesitate to contact the Reinstein Ross team either via email, at info@reisnteinross.com, or phone, at 212.772.1901 or 212.226.4513. Customer service hours are Mon-Sun 10am-6pm.    

Return and Exchange Policy  

As a courtesy to our customers while our NYC stores are temporarily closed during the COVID-19 crisis we will allow website exchanges within 30 days of the purchase receipt date and provide free return shipping. The product you wish to exchange must be received by Reinstein Ross within the 30-day window. Upon receipt, we will ship the new product or put a credit on file for you.

To exchange a purchase, contact a Reinstein Ross associate, either via email, at info@reisnteinross.com, or phone, at 212.772.1901 or 212.226.4513 for exchange and shipping instructions. Customer service hours are Mon-Sun 10am-6pm. 

Key

Made to Measure - Sizing of existing styles. No change in stone selection other than what we are already producing.
Special Order
- Existing style but changing to unique stones, colorways.

Custom Order - Full redesign of existing styles (i.e. taking a band from one ring, shank from another, etc.), heirloom redesign or a complete new design.