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As a courtesy to our customers we will allow website exchanges within 30 days of the purchase receipt date and provide free return shipping. The product you wish to exchange must be received by Reinstein Ross within the 30-day window. Upon receipt, we will ship the new product or put a credit on file for you. We do not allow returns.

Shipping

We offer complimentary standard UPS shipping service for all orders. If you need your order by a certain date, please pick the appropriate shipping method (overnight, 2-day, ground) and call our customer service line to inform our team. Please note all carriers are experiencing intermittent delivery delays, which are out of our control.

Special Orders - We are accepting special orders; however, lead times may be longer than normal.

If you have questions, please do not hesitate to contact our customer service team via email at info@reinsteinross.com, or phone, at 212-226-4513 during customer service hours of Monday - Saturday 11am - 6pm.

Exchange Policy  

As a courtesy to our customers we will allow website exchanges within 14 days of the purchase receipt date and provide free return shipping. All returns must be within 14 days for store credit or exchange only. Upon receipt, we will ship the new product or put a credit on file for you. All store credits are valid for 12 months from date of issue.

To exchange a purchase, contact a Reinstein Ross associate, either via email, at info@reinsteinross.com, or phone, at 212.226.4513 for exchange and shipping instructions. Customer service hours are Monday - Saturday 12am - 5pm.