As a a courtesy to our customers, while our NYC stores are temporarily closed during the COVID-19 crisis we will allow website returns within 14 days of the purchase receipt date.
For Exchanges or returns, contact a Reinstein Ross associate within the 14-day window, either via email, at email@example.com, or phone, at 212.772.1901 or 212.226.4513. Customer service hours are Mon-Sun 10am-6pm.
Returns and exchanges will only be accepted when contacted within 14 days of your purchase receipt.
Although our stores remain closed our website is open and ready to ship any items listed as “in-stock”. We are sending orders out Monday – Friday by 5 pm EST using standard UPS shipping services. While we will do our best to send your order out immediately using the delivery method requested (Overnight, 2-Day, Ground, etc.) please note all carriers are experiencing some delivery delays which are not within our control. Our customer service team is available to work with you, answer any questions you may have and to keep you up to date on the tracking of your shipments.
Special Orders - We are accepting special orders, however, lead times may be longer than normal.
If you have any questions, please don't hesitate to contact the Reinstein Ross team either via email, at firstname.lastname@example.org, online via chat between 11am-6pm ET, or phone, at 212.772.1901 or 212.226.4513. Customer service hours are Mon-Fri 11am-6pm.
As a courtesy to our customers while our NYC stores are temporarily closed during the COVID-19 crisis we will allow website exchanges within 30 days of the purchase receipt date and provide free return shipping. The product you wish to exchange must be received by Reinstein Ross within the 30-day window. Upon receipt, we will ship the new product or put a credit on file for you.
To exchange a purchase, contact a Reinstein Ross associate, either via email, at email@example.com, or phone, at 212.772.1901 or 212.226.4513 for exchange and shipping instructions. Customer service hours are Mon-Fri 11am-6pm.
Made to Measure - Sizing of existing styles. No change in stone selection other than what we are already producing.
Special Order - Existing style but changing to unique stones, colorways.
Custom Order - Full redesign of existing styles (i.e. taking a band from one ring, shank from another, etc.), heirloom redesign or a complete new design.