As a a courtesy to our customers, while our NYC stores are temporarily closed during the COVID-19 crisis we will allow website returns within 14 days of the purchase receipt date.
For Exchanges or returns, contact a Reinstein Ross associate within the 14-day window, either via email, at email@example.com, or phone, at 212.772.1901 or 212.226.4513. Customer service hours are Mon-Sun 10am-6pm.
Returns and exchanges will only be accepted when contacted within 14 days of your purchase receipt.
Fine jewelry requires care and maintenance. We are always happy to help you care for your Reinstein Ross jewelry by cleaning it, tightening clasps, and restringing pearls or other beads. Many people also ask about our signature matte finish of our gold. This finish shines up, over time, with normal wear, but pieces can easily be "re-matted". Some people prefer a polished look and others prefer a matte finish. We are happy to professionally clean and re-matte your jewelry in either of our two locations at any time. We can usually do this while you wait, and there is no charge for this service. Please do not hesitate to contact us if you have any questions about the ongoing care of our jewelry. We are pleased to help you with professional cleaning, and very happy to discuss repairs, restringing of beads or pearls, or any other questions that you might have. Jewelry is special and meaningful, and we are very interested in helping you maintain your jewelry.
Diamonds are the hardest naturally occurring substance on earth, but they do need care. Hand lotions, cosmetic products, dirt and grime can build up on the jewelry, and gentle cleaning will help bring the sparkle back. You can soak your diamond jewelry in a warm solution of mild liquid detergent and water. Follow by carefully using a very soft toothbrush to gently remove any layer of dirt or buildup on the stone. We are happy to professionally clean and re-matte your jewelry in either of our two locations at any time. We can usually do this while you wait, and there is no charge for this service.
Pearls are fragile. The natural coating (nacre) of the pearl is the patina that gives pearls their unique luster and character. The nacre of the pearl can be of varying thickness and is sensitive to oils, chemicals and abrasion. Pearl jewelry should never be worn when applying any hand lotions, creams, perfumes, oils or cosmetics. You should always apply all products prior to putting on pearl jewelry. For fine, natural pearls, it is recommended to avoid wearing perfume while wearing your pearl jewelry. It is also important to inspect the silk used in stringing your pearls. Please feel free to bring in your pearls for us to inspect. We can review the condition, and have pearls re-strung, if necessary. We recommend re-stringing pearls worn frequently, on an annual basis.
While gold does not easily tarnish, it does need to be cleaned. Hand lotion, oil, and normal wear will build up a dull layer of grime over time and can cause skin irritation. All of our gold jewelry can be soaked in a warm bath of mild liquid detergent and water. After soaking, the ring can be polished with a very soft cloth, rinsed in clean water and dried. Reinstein Ross high-carat goldwork jewelry is often featured with a matte finish. Since the matte finish is topical, it will shine up over time with normal wear. Some people prefer a polished look and others prefer a matte finish. We are happy to professionally clean and re-matte your jewelry in either of our two locations at any time. We can usually do this while you wait, and there is no charge for this service.