As a a courtesy to our customers, while our NYC stores are temporarily closed during the COVID-19 crisis we will allow website returns within 14 days of the purchase receipt date.
For Exchanges or returns, contact a Reinstein Ross associate within the 14-day window, either via email, at email@example.com, or phone, at 212.772.1901 or 212.226.4513. Customer service hours are Mon-Sun 10am-6pm.
Returns and exchanges will only be accepted when contacted within 14 days of your purchase receipt.
At R|R, we custom alloy 24k gold, in-house, to yield three beautiful shades of gold color - 22k Apricot Gold, 20k Peach Gold and 18k White Gold. We also make select designs in platinum and silver. These specially alloyed metals offer choices that complement the full spectrum of beautiful gem stone colors and all ranges of skin tones.
All of our jewelry is hand-fabricated in our own Manhattan, in-store workshops. Although not required, we welcome appointments for a consultation anytime.