As a courtesy to our customers we will allow website exchanges within 30 days of the purchase receipt date and provide free return shipping. The product you wish to exchange must be received by Reinstein Ross within the 30-day window. Upon receipt, we will ship the new product or put a credit on file for you. We do not allow returns.
HOW TO USE YOUR GIFT CARD:
Add item(s) to your cart as you would usually. When you are ready to check out, select “gift card” as payment option, and enter the code for your gift card. The available credit on your gift card will be automatically deducted from your order total. If the total of your purchase is lower than what is available on the gift card, the balance will remain on the gift card for later use. If the total amount of your order exceeds the amount on your gift card, the remaining balance must be paid by credit card. Only one gift card may be used per order.
Reinstein Ross Digital Gift Card Terms & Conditions
Reinstein Ross digital gift cards are sent directly to the recipient immediately upon order confirmation and are available for use immediately and exclusively on the reinsteinross.com website. Digital gift cards cannot be used as payment in our physical store location.
Please note that Reinstein Ross gift cards are valid for five (5) years from date of purchase. Once a gift card has expired, the remaining balance cannot be redeemed.
If the amount of your gift card is less than the total online order amount, you will need to pay the remainder of the purchase with a valid credit card. If the amount of your gift card is more than the total online order amount, the balance of your gift card will be updated with the remaining amount.
Reinstein Ross Gift Cards:
- are not reloadable; once the funds are exhausted, the card is no longer valuable and may be discarded.
- valid only in the currency they were issued.
- may not be used to purchase another gift card.
We are not responsible for gift cards that are undeliverable or not received due to the purchaser's failure to enter an accurate recipient email address.
Sales tax will not be charged when purchasing Gift Cards, but purchases paid for by the gift card will be charged with applicable tax when payable.
Returned merchandise will be credited in the original form of payment.
Reinstein Ross will not be held responsible for lost, stolen or misused gift cards. No gift cards can be replaced, reissued or redeemed for cash (except as required by law) or applied to any credit card balances.
Your use of a Reinstein Ross gift card constitutes your acceptance to these terms and conditions in their entirety.
Reinstein Ross reserves the right to cancel a gift card at any time if obtained illegally, including through fraud.
Reinstein Ross reserves the right to change these terms and conditions at their discretion.
If you have questions about these terms, please reach out to Reinstein Ross Customer Service at 212-226-4513.