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As a a courtesy to our customers, while our NYC stores are temporarily closed during the COVID-19 crisis we will allow website returns within 14 days of the purchase receipt date.

For Exchanges or returns, contact a Reinstein Ross associate within the 14-day window, either via email, at, or phone, at 212.772.1901 or 212.226.4513. Customer service hours are Mon-Sun 10am-6pm.

Returns and exchanges will only be accepted when contacted within 14 days of your purchase receipt.

Reinstein Ross Digital Gift Card Terms & Conditions (Updated: 5/21/2020)

Reinstein Ross digital gift cards are sent directly to the recipient immediately upon placing your order and are available for use right away on the website only.

If the amount of your gift card is less than the total online order amount, you will need to pay the remainder of the purchase with a valid credit card.

If the amount of your gift card is more than the total online order amount, the balance of your gift card will be updated with the remaining amount.

Gift cards are not reloadable; once the funds are exhausted, the card is no longer valuable and may be discarded.

Gift cards are only valid in the currency they were issued.

Gift cards may not be used to purchase another gift card.

We are not responsible for gift cards that are undeliverable or not received due to the purchaser's failure to enter an accurate recipient email address

Sales tax will not be charged when purchasing Gift Cards, but purchases paid for by the gift card will be charged with applicable tax when payable.

Gift cards may only be used to make purchases at Reinstein Ross.

Reinstein Ross will not be held responsible for lost, stolen or misused gift cards. No gift cards can be replaced, reissued or redeemed for cash (except as required by law) or applied to any credit card balances.

Gift Cards have no expiration date.

Reinstein Ross reserves the right to cancel this card at any time if obtained illegally including through fraud.

Your use of a Reinstein Ross gift card constitutes your acceptance to these terms and conditions in their entirety.

Returned merchandise will be credited in the original form of payment.

Reinstein Ross’ Terms of Use and Privacy Policy apply.

Reinstein Ross reserves the right to change these terms and conditions at their discretion.

If you have questions about these terms, please reach out to Reinstein Ross Customer Service at 212.772.1901.



Use of your gift card online:
 Add the item(s) to your cart as normal and head to checkout. Select the “gift card” field on the right side panel of the website and enter the code for your gift card. The available credit on your gift card will be automatically deducted from your order total. If the total of your purchase is lower than what is available on the gift card, the leftover funds will remain on the gift card for later use. If the total amount of your order exceeds the amount on your gift card, the remaining balance must be paid by credit card. Only one gift card may be used per order.

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